Policies

Returns Policy

Returns

We will refund or exchange an item, providing that:

  • You have 14 days to cancel your order from receipt of the goods.
  • You shall send back the goods or hand them over to us at Kee Systems Ltd, 11 Thornsett Works, Thornsett Road, London, SW18 4EW, without undue delay and All returns MUST be made within 14 calendar days of you telling us that you are cancelling your order. For example if you told us on Monday 1st of January that you were cancelling your order you would then have until Monday 15th of January to return the goods to us.
  • The deadline is met if you send back the goods before the period of 14 days has expired.
    If you wish to return an item for any reason except being faulty or we have sent the wrong goods we will only accept items that are on our current stock list. Any steel that has been specially cut to your size/requirements cannot be returned.
  • All goods that are cut to customer’s specification cannot be returned, unless they are damaged, faulty or we have sent the wrong goods. Once goods has been cut we are unable to cancel the order even if the goods have not been dispatched.
  • Once your order has been cut to your requirements, we are unable to cancel the order even if the goods have not been dispatched.
  • Unless the products are faulty or we have sent the wrong goods, we are unable to accept returns of roof edge protection systems as these products are designed on an individual project basis.
  • We are unable to accept return of powder coated products unless they are faulty or we have sent the wrong goods.
  • We are unable to accept return of Powder Coated items unless they are faulty or we have sent the wrong goods.
  • If you have ordered powder coated products and cancel your order prior to the goods leaving us you may be charged for this service if we incur costs for this process.
  • It is at our discretion to refund any returned items that are part of a pack. For example if you purchased a pack of 50 tube connectors, a pack of 10 set screw, have used 20 and return 30, we reserve the right not to refund you for the 30 you have returned. If we do refund any returned products that are part of a pack the refund will be at the cheapest unit price of the product shown on our website.
  • If you wish to return an item to us please contact Customer Services on +020 3820 0258 or on sales@keesystems.com BEFORE returning any item, who will discuss this with you.
  • We are sorry but we cannot accept returns of specially made items i.e. Tube bends, Welded Mesh Panels
  • Please be aware that should you wish to return an item for any reason other that it being faulty, or we have sent the wrong goods you will need to arrange for the goods to be returned to us either by post or courier and this will be at your own cost.
  • Any items to be returned should be in the original packing and be unused. We will not accept any items that have been used, cut, damaged and are not in a re saleable condition.
  • We reserve the right to recover any amount up to the contract price of any items returned to us in a damaged state or if the value of the goods is diminished by any amount as a result of you handling the goods beyond what is necessary to check the nature, characteristics and functioning of the goods.
  • Goods to be returned must clearly show the Returns Authorisation Number (RAN) on the package, which must be obtained from the Supplier by e-mail at sales@keesystems.com or by phone on +020 3820 0258 prior to the return being made. (Kee Systems actual policy)
  • Any refund will only be made once we are in receipt of the goods, or you have supplied evidence of having sent the goods back whichever is the earliest. Any refunds are made by the same method as the original payment was made. We aim to process your refund as soon as possible but this will be within 14 working days of receipt of the returned goods or if earlier 14 days after the day you provide evidence that you have returned the goods.
  • We reserve the right to charge for delivery if the items you return to us take your original order value below the threshold for free delivery, this will be deducted from any refund made.
  • We also reserve the right to amend any discounts given, should any items you return take your original order value below or into a lower discount band, this will be deducted from any refund made. Sorry, but this is to prevent some customers from taking advantage of the volume discount and then returning large volumes of products and keeping the volume discount.
  • The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (CCIACRs) form part of our refund/exchange policy. If the product you ordered is no longer required and provided that we have not personalised these goods by cutting them down to your specific sizes, they are not powder coated, or non-standard items, this allows you to cancel your contract with us within 14 working days of receipt of the goods. This only applies to transactions that are not Business-to-Business. If the goods are not required, you will need to arrange for the goods to be returned to us either by post or courier and this will be at your own cost. Please see Your Right to Cancel section shown at the end of these terms and conditions.
  • This refund policy does not apply to sourced goods, please the Sourced Goods Section for further information.

 

Right To Cancel

  • You have the right to cancel this contract within 14 days without giving any reason.
  • The cancellation period will expire 14 days from the day on which receive or collect your order, or a third party other than the carrier indicated by you, receives or collects the order. In the case of multiple goods ordered by you in one order but delivered separately, the day on which you or your third party receives the last goods.
  • You shall send back the goods or hand them over to us at Kee Systems Ltd, 11 Thornsett Works, Thornsett Road, London, SW18 4EW, without undue delay and All returns MUST be made within 14 calendar days of you telling us that you are cancelling your order. For example if you told us on Monday 1st of January that you were cancelling your order you would then have until Monday 15th of January to return the goods to us.
  • The deadline is met if you send back the goods before the period of 14 days has expired.
  • We can only accept cancellations of goods that are on our current stock list. Any metal that has been cut to your personal requirements/size cannot be returned.
  • Once your order has been cut to your requirements, we are unable to cancel the order even if the goods have not been dispatched.
  • Unless the products are faulty or we have sent the wrong goods, we are unable to accept returns of roofedge protection systems as these products are designed on an individual project basis.
  • We cannot accept cancellation of specially made items, i.e. Welded Mesh Panels, Tube Bends or Powder Coated.
  • We cannot accept the cancellation of any special sourced goods. (Please see the sourced goods section in our terms and conditions for further information.
  • We are unable to accept the return of powder-coated products unless they are faulty.
  • If you have ordered powder-coated products and cancel your order prior to the goods leaving us you may be charged for this service if we incur costs for this process.
  • We are unable to accept the return of Powder Coated Tube & Fittings unless they are faulty or we have sent the wrong goods.
  • It is at our discretion to refund any returned items that are part of a pack. For example, if you purchased a pack of 50 tube connectors, a pack of 10 set screws, have used 20 and returned 30, we reserve the right not to refund you for the 30 you have returned have used 5 and returned 5, we reserve the right not to refund you for the 5 you have returned. If we do refund any returned products that are part of a pack the refund will be at the cheapest unit price of the product shown on our website.
  • This cancellation period will expire after 14 days from the day on which you or a third party other than the carrier and indicated by you acquire physical possession of the goods.
    To exercise the right to cancel you must inform us, of your decision to cancel this contract by a clear statement, in writing either by:
    • post to Kee Systems Ltd, 11 Thornsett Works, Thornsett Road, London, SW18 4EW
    • email at sales@keesystems.com
  • You may use the model cancellation form shown at the end of this information if you wish to do so but this is not obligatory.
  • To meet the cancellation deadline it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of Cancellation

  • We may take a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of any unnecessary handling by you; other than any handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
  • We will make the reimbursement without undue delay, and not later than:
    14 days after the day we receive back from you any goods supplied, or
    if earlier, 14 days after the day you provide evidence that you have returned the goods or
    if there were no goods supplied, 14 days after the day on which we were informed about your decision to cancel this contract.
  • We will make the reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
    We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent the goods back whichever is the earliest.

Returning Goods

  • You shall send back the goods or hand them over to us at Kee Systems Ltd, 11 Thornsett Road, Thornsett Road, SW18 4EW, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
  • You will have to bear the direct cost and arrange to return the goods by post or courier.
    If the goods by their nature cannot be returned by post you will need to arrange their return by courier and this will be at your own cost.

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